Frequently Asked Questions
Find answers to the most common questions about your American Express Platinum Card benefits.
How do I apply for an American Express card?
You can apply through a referral link from an existing cardholder. Fill out the American Express referral form to get started with your application process.
What are the annual fees?
Annual fees vary by card type. Contact American Express through the referral process to learn about current offers and fees.
How do I earn rewards points?
Earn points on every purchase. Earn extra points at participating restaurants, hotels, and retail partners. Points never expire as long as you're a cardholder.
Is my American Express card accepted everywhere in Belgium?
American Express is accepted at major retailers, restaurants, and service providers across Belgium. Check the 'Where to Use' page for a detailed list.
How do I contact customer service?
24/7 customer service is available at +32 2 676 21 21. Card members can also access support through their online account.
What should I do if my card is lost or stolen?
Contact customer service immediately at +32 2 676 21 21. Your card will be blocked and a replacement sent to you.
How secure is my American Express card?
American Express offers advanced security features including fraud protection, secure chip technology, and real-time purchase alerts.
Can I use my card abroad?
Yes, your card is accepted worldwide. Travel insurance and global assistance are included with your card membership.
How can I manage my American Express account?
Download the Amex App to manage your account and transactions 24/7.
What is contactless payment?
Pay easily up to 50€ with contactless payment.
Where can I use my American Express card?
Discover merchants accepting your card on the 'Where to Use' page.
What dining experiences are available at Brussels Airport?
Explore the <a href='/dining-experience' class='text-amex-blue hover:underline'>Dining Experience at Black Pearls</a> for exclusive offers.
What are the travel benefits with the Platinum Card?
Learn more about the <a href='/travel-benefits' class='text-amex-blue hover:underline'>Travel Benefits</a> including Fast Lane access and more.
What is the annual value of the Platinum Card benefits?
The Platinum Card offers over €2,500 in benefits annually, with a membership fee of €780 per year.
What insurance coverage does the Platinum Card offer?
Enjoy peace of mind with travel insurance, purchase protection, and various assistance services included with your Platinum Card.
How do I maximize my Platinum Card benefits?
Stay updated with the American Express Experiences App for the latest offers and make the most of your dining, travel, and shopping perks.
Still have questions? Get your referral link and American Express will connect you with a representative who can help.
Get Your Referral Link